Shopping
What Shipping Methods Are Available?
At Aroma Palace, we offer a range of shipping options to ensure your order reaches you in a timely and convenient manner:
Standard Shipping: Our standard shipping option typically takes between 3-5 business days for delivery within the Nepal. This method provides reliable delivery at an affordable rate.
Expedited Shipping: Need your order sooner? Choose our expedited shipping option for faster delivery. With expedited shipping, you can expect your package to arrive within 1-3 business days, depending on your location.
International Shipping: For our customers outside of the Nepal, we offer international shipping to select destinations. Shipping times and rates vary depending on the destination country and shipping method chosen during checkout.
In-Store Pickup: If you prefer to collect your order in person, you can select the in-store pickup option during checkout. Simply visit our boutique location at your convenience to retrieve your purchase.
Please note that shipping times may vary based on factors such as product availability, order processing times, and shipping carrier delays. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
If you have any specific shipping preferences or questions regarding our shipping methods, please don’t hesitate to contact our customer support team for assistance. We’re here to ensure your shopping experience at Aroma Palace is seamless and enjoyable.
Payment
What Payment Methods Are Accepted?
At Luxury Scents, we strive to make your shopping experience as convenient and secure as possible. To accommodate your preferences, we accept the following payment methods for online and in-store purchases:
Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details securely during checkout to complete your purchase.
Debit Cards: You can use your debit card to make purchases online or in-store. We accept debit cards with Visa or Mastercard logos for seamless transactions.
Khalti Wallet: For added flexibility and security, we also offer Khalti Wallet as a payment option. Simply select Khalti at checkout and log in to your Khalti account to complete your purchase securely.
Cash On Delivery: We also offer COD in every purchase.
Rest assured that we prioritize the security of your payment information and utilize industry-standard encryption technologies to protect your personal and financial data. If you have any questions or encounter any issues while making a payment, please don’t hesitate to contact our customer support team for assistance.
Is Buying On-Line Safe?
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Orders & Returns
At Aroma Palace, we want you to be completely satisfied with your purchase. Whether you’re shopping online or in-store, we strive to provide a seamless shopping experience from start to finish. Here’s everything you need to know about ordering and returns:
Placing an Order:
Online Orders: To place an order online, simply browse our website and add your desired items to your shopping cart. Proceed to checkout, where you’ll be prompted to provide your shipping address, payment details, and preferred shipping method. Once your order is confirmed, you’ll receive an email notification with your order summary and tracking information.
In-Store Purchases: If you prefer to shop in person, visit our boutique location during our regular store hours. Our knowledgeable staff will be happy to assist you in finding the perfect fragrance. Once you’ve made your selection, proceed to the checkout counter to complete your purchase.
Shipping and Delivery:
Shipping Times: We offer various shipping options to suit your needs, including standard and expedited shipping. Shipping times may vary depending on your location and the shipping method selected during checkout. Once your order has been shipped, you’ll receive a confirmation email with tracking information to monitor the progress of your delivery.
International Shipping: For our customers outside of the United States, we offer international shipping to select destinations. Shipping times and rates vary depending on the destination country and shipping method chosen during checkout.
Returns and Exchanges:
Return Policy: We want you to love your purchase. If for any reason you’re not completely satisfied with your order, you may return eligible items within 30 days of purchase for a full refund or exchange. Please note that returned items must be in their original condition, unopened, and unused, with all original packaging and tags intact.
How to Initiate a Return: To initiate a return, please contact our customer support team either by email or phone. Be sure to provide your order number and reason for the return. Our team will guide you through the return process and provide you with a return shipping label if applicable.
Refund Process: Once we receive your returned items and verify their eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
If you have any questions or need further assistance regarding your order or returns, please don’t hesitate to contact our customer support team. We’re here to ensure your satisfaction and make your shopping experience at Aroma Palace enjoyable and hassle-free.
